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Owned and operated by Wellhouse USA, our team is ready to answer questions about equipment, orders, or your home gym setup.
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Frequently Asked Questions
How long does shipping take?
Handling takes 1 to 3 business days, and transit runs 5 to 8 business days after that. Free shipping on orders over $100 in the lower 48 Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. Please visit our Return Policy page for full details on how to start a return and what qualifies.
Can I exchange an item for a different model?
Exchanges are handled through our returns process. Start a return for the original item and place a new order for the model you prefer. Our team can walk you through it if needed.
How do I choose between a traditional sauna and a cold plunge?
Traditional saunas use dry or steam heat for winding down after a workout. Cold plunges use chilled water for cooling off after hard training. Many home gym owners use both in their routine.
What should I consider before purchasing a smith machine for my home gym?
Measure your ceiling height and available floor space first, since smith machines require vertical clearance for the bar path. Also consider the weight capacity and whether the frame fits your training goals. Our team is happy to help you compare models.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free shipping on orders over $100 in the lower 48 Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
Changed your mind on a piece of equipment? Our 30-Day Returns policy is outlined on our Return Policy page.
